How and Why Contact Center Benchmarking Works
How and Why Contact Center Benchmarking Works
898 viewsOct 6, 2016
YouTubeBenchmarkPortal
Essential 1 on 1 Contact Center Benchmarking
Essential 1 on 1 Contact Center Benchmarking
Oct 16, 2015
benchmarkportal.com
Contact Center Workforce Management On Demand Certification Course
3:03
Contact Center Workforce Management On Demand Certifica…
784 viewsSep 13, 2021
YouTubeBenchmarkPortal
Contact Center Training Quality Assurance Certification
1:58
Contact Center Training Quality Assurance Certification
146 viewsFeb 8, 2019
YouTubeBenchmarkPortal
Supervisor Certification / Contact Center Training
3:22
Supervisor Certification / Contact Center Training
834 viewsAug 24, 2021
YouTubeBenchmarkPortal
Making Metrics Matter to Your Employees | Managing Metrics
5:16
Making Metrics Matter to Your Employees | Managing Metrics
1.6K viewsMay 26, 2022
YouTubeBenchmarkPortal
Supervisors are the Key to every Contact Center
58:51
Supervisors are the Key to every Contact Center
871 viewsMar 17, 2020
YouTubeBenchmarkPortal
6:10
Managing With Metrics | Managing Metrics
958 viewsSep 22, 2022
YouTubeBenchmarkPortal
6:13
Schedule Adherence | Managing Metrics
7.7K viewsDec 18, 2020
YouTubeBenchmarkPortal
Importance of Micro-Learning | Contact Center Training
97 viewsDec 12, 2024
YouTubeBenchmarkPortal
5:11
Shrinkage | Managing Metrics
3.2K viewsDec 16, 2021
YouTubeBenchmarkPortal
5:27
Average Handle Time | Managing Metrics
7.8K viewsAug 12, 2020
YouTubeBenchmarkPortal
7:33
Call Center Managers' Guide to Artificial Intelligence (A.I.)
235 viewsAug 21, 2024
YouTubeBenchmarkPortal
1:18
How to benchmark a business or process
5.2K viewsJun 16, 2021
YouTubeYou Exec
1:27
Online Call Center Agent Training - Soft Skills
41K viewsAug 6, 2014
YouTubeBenchmarkPortal
3:58
Center Capacity | Managing Metrics
759 viewsApr 7, 2022
YouTubeBenchmarkPortal
3:53
Different types of benchmarking: Examples And Easy Explanations
104.9K viewsApr 23, 2020
YouTubeBernard Marr
Free Call Center Learning Channel | BenchmarkPortal
4 months ago
benchmarkportal.com
4:50
Cost Per Contact | Managing Metrics
2.1K viewsSep 17, 2020
YouTubeBenchmarkPortal
5:44
How to Survive and Thrive in a Contact Center | Online Call Cente…
66.6K viewsAug 4, 2022
YouTubeBenchmarkPortal
Span of Control | Managing Metrics
200 views6 months ago
YouTubeBenchmarkPortal
8:43
0. Five Key Plays to Great Call Performance - Soft Skills Vault
Oct 7, 2022
VimeoBenchmarkPortal
5:23
Handling Healthcare Calls | Online Call Center Soft Skills Part 40
745 views5 months ago
YouTubeBenchmarkPortal
BenchmarkPortal | LinkedIn
Feb 23, 2011
linkedin.com
6:14
10 Tips to Succeed | Online Call Center Agent Training Soft Skills …
33.1K viewsNov 14, 2023
YouTubeBenchmarkPortal
Benchmarking Best Practices, Tools & Templates – The Best Free Onli…
Aug 8, 2018
praxie.com
53:08
Webinar Training and Retraining Best Practices
109 views11 months ago
YouTubeBenchmarkPortal
7:54
First Contact Resolution | Managing Metrics
5.6K viewsAug 20, 2020
YouTubeBenchmarkPortal
Canon U.S.A. Exhibits Continued Dedication to Customer Service a…
1 month ago
industryanalysts.com
After Call Work Time | Managing Metrics
2.8K viewsMar 31, 2021
YouTubeBenchmarkPortal
See more videos
Static thumbnail place holder