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Genesys Cloud Agent Copilot
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YouTubeGenesys
Genesys Cloud Agent Copilot
Genesys Cloud Agent Copilot supports agents as they work through customer interactions from start to finish. In the contact center, it surfaces knowledge for agents, without them needing to search for it. And because it takes notes on customer interactions and presents them to the agent to review, it also helps to shorten after-call work. Using ...
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