Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

A strong data governance foundation is essential for higher education institutions to deploy trustworthy, effective ...

Many poke fun at Connecticut as the “land of steady habits.” And it’s true: change can be hard for us. But prominent leaders ...

Website design is a crucial marketing element, representing your business to customers and prospects. Learn how to plan and ...

Rising unemployment during the second Trump administration has put the threat of AI competition in stark relief.

Mistakes happen. What we think and how we respond in those times determine whether our slip-ups are amplified or managed ...

Despite a brief resurgence of ultra-long nails in 2025, seen on the likes of Saweetie, Cardi B, Sha’Carri Richardson and of ...

Every January, people line up a fresh set of money promises, from "no more takeout" to "I will finally crush my credit cards, ...

Approaching conversion earlier changes how teams work. Instead of reacting to poor results, they focus on clarity, alignment, ...

The association’s CEO, an industry outsider, was hired to reshape the beleaguered organization — the “hardest thing” she’s ever done. Is she succeeding?

Bob’s Discount Furniture in Wilmington isn’t just a store – it’s a Delaware institution that transforms the typically mundane experience of furniture shopping into something that borders on ...

As the 2026 Legislative Session approaches, several issues are taking shape just outside the spotlight, with the potential to ...