AI can be used to generate artificial voices, but it can also be used to soften accents so that customers and agents can ...

Phone companies must obtain approval from the Federal Communications Commission as part of the upgrade process, but the ...

“We write with concerns regarding recent reports that the Social Security Administration is reorganizing its field office operations, and has established a goal of cutting the number of field office ...

In June, President Donald Trump’s two older sons held an event at Trump Tower where they touted a new made-in-the-USA mobile phone with an American flag on its back, plus a new wireless service called ...

For 50 years, Ann Campbell has taught in classrooms across 23 schools, quietly reaching the students labeled disruptive and ...

The inclusion of the provision caused bipartisan outrage in the House. Democratic Sens. Martin Heinrich and Mark Kelly will introduce legislation in the Senate on Tuesday that would strip out a ...

A new market intelligence report suggests that the iPhone 17 lineup is selling incredibly well in China, despite this being a somewhat tricky market for Apple. It reveals that one in every four ...

Can I convince you to give up your current smartphone and mobile service for a device that I can’t show you a picture of, which is produced under circumstances experts call “impossible,” and that uses ...

Baltimore Gas and Electric customers said they have been having trouble speaking to a real person when trying to contact the utility company. BGE is using technology and online self-service options to ...

Learning is painful, pleasant and, above all, communal. By Sebastian Castillo Late last spring I went through a period of some personal troubles and felt I was in need of spiritual assistance.

Discover why the "bad portions" of the user journey are the ones that tend to be remembered, and what to do about it.