Here we dig deeper into Facebook's acquisition of Kustomer and what it means for omnichannel customer service solutions. Facebook’s reported $1 billion acquisition of digital customer service ...

TRACY, Calif. -- Facebook and Instagram users have long complained there is no way to get help when hackers take over their accounts. There is no phone number to call, and online help pages lead them ...

When you shop through retailer links on our site, we may earn affiliate commissions. 100% of the fees we collect are used to support our nonprofit mission. Learn more. Want to get the attention of a ...

In October, Microsoft made the Dynamics 365 2019 release wave 2 generally available, bringing a plethora of updates for various services in its suite of enterprise planning applications. These ...

There are some things that are nice to wake up to. The smell of bacon, for example. On Thursday morning, however, I woke up to something a little less pleasant: an in-box full of e-mails from Facebook ...

PHILADELPHIA (WPVI) -- From state unemployment offices to the IRS, complaints about call centers are, high but what about companies that don't have call centers at all? A growing number of companies ...