Proactive engagement wins. Instead of just reacting on social media, build meaningful conversations for stronger customer relationships and brand loyalty. Timely responses matter. Meeting customers’ ...

Sprout Social announces enhancements to its Care solution, including AI integration, improved workflows, and new compliance features for customer support. Sprout Social has introduced new innovations ...

This looming turnover wave signals a critical need for organizations to dig deeper. Beyond traditional perks, it's time to address the emotional and psychological factors driving disengagement.

Innovations to Care by Sprout will enable marketers to provide proactive, secure and insights-driven customer care on social. New releases, available today, include additional bot channels, ...

Caring for others is at the heart of many roles across industries, particularly for those working in HR, customer support or caregiving capacities. Yet, while companies increasingly emphasize the ...