Stop running endless AI pilots. Learn the explore-then-commit framework that helps small businesses move from testing to ...

The City of Windsor has approved a new chatbot to handle calls from residents to the Provincial Offences Administration ...

Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer ...

Windsor's chatbot comes online as more municipal government's across Canada adopt AI tools to become more efficient and ...

Payments giant Visa and Mastercard are creating a payment system that will let AI agents search, compare prices, book items, ...

Ask Kate, an AI chatbot focused on answering questions about myopia management — based only on articles published on ...

State insurance regulators are committed to kicking off a pilot program in 2026 to test insurers' use of artificial intelligence (AI).

Katelyn is a writer with CNET covering artificial intelligence, including chatbots, image and video generators. Her work explores how new AI technology is infiltrating our lives, shaping the content ...

Babita Earle, international managing director, Zappi In 2026, AI will shift from experimentation to real adoption across ...

Waymo is testing Google’s Gemini AI as a ride companion that chats with passengers and controls select in-car features.

GDS will first deploy GOV.UK Chat to the GOV.UK app, which has been in a public beta test since July and had nearly 260,000 ...