MELVILLE, N.Y.--(BUSINESS WIRE)-- Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today announced that advanced capabilities for Verint Intelligent Virtual Assistant™ (IVA) will be available ...

MELVILLE, N.Y.--(BUSINESS WIRE)--Verint ® (NASDAQ: VRNT), The Customer Engagement Company ™, today announced that the Verint Intelligent Virtual Assist (IVA) ™ solution has received top scores and is ...

The omnichannel trend in healthcare has led health systems to implement and integrate multiple digital front doors. But they can’t afford to neglect the most frequently used channel of all— phone ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Contact centers have evolved to be dynamic communications hubs that have ...

Verint IVA Receives Perfect Scores for Features and Technology, Integration and Scalability Opus Research conducted a comprehensive assessment of enterprise-grade Intelligent Assistant solutions that ...

As virtual assistants become central to banking, financial institutions of all sizes must embrace and leverage this transformation to redefine the customer experience, writes Susan Foulds. In the ever ...

MELVILLE, N.Y.--(BUSINESS WIRE)--Verint ® (NASDAQ: VRNT), the Customer Engagement Company ™, today announced Verint Intelligent Virtual Assistant Professional (IVA Pro) Package ™, a low-code ...

Virtual assistants like Alexa, Siri, Cortana and Google Assistant are becoming more popular in the enterprise conference rooms, and that means a virtual assistant in a conference room in Boston may ...

A guide to what intelligent virtual agents (IVAs) are, how they benefit customer service departments and how businesses are using them today. Finnish telecommunications company Elisa recently replaced ...

Everyone has a morning routine. You wake up, get dressed, have breakfast -- and in the days before COVID-19 -- pack up your bag to leave for the office. Day after day, you pack your bag the same way, ...