Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

In the past few months, I've had the opportunity to speak with three or four dozen customers and to visit a half-dozen of those at their main locations. In every instance, out of growing curiosity, I ...

Ticketing software and help desk software are terms often used interchangeably. However, there are stark differences between the two. Ticketing software focuses on lodging, handling, and solving ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

My boss has asked me to find some helpdesk ticket tracking software for our small company. Company consists of ~66 people, with 3 IT staff - myself, my boss, and the Siebel developer.<BR><BR>This may ...

I wasn't sure what forum to best put this, but I figure here's as good as any.<BR><BR>What ticket tracking software do people like for helpdesk/support? the big need is that it needs to be able to ...