Now that Americans are shopping in person again, it seems we’re seeing a lot of videos on social media showing customers lashing out at workers and insulting them over wearing masks or slow service.

You have a great product or service, and you do your best to create an exceptional customer experience. Despite your efforts, though, you encounter difficult customers with more frequency than you'd ...

In business, negative interactions with customers are just as common as positive ones. While it’s easy to dwell on the less-than-pleasant experiences that may make you question whether it’s worth it ...

Every person in a customer-facing role understands that there are some customers who are more difficult than others. Here are some ways to turn these customer interactions into more positive ...

ACC sends message to CFP committee amid Miami-Notre Dame controversy ICE has arrested nearly 75,000 people with no criminal ...

Opinions expressed by Entrepreneur contributors are their own. We all know customers are not always right — whether their behavior that oversteps the bounds of ...

A server revealed how he was able to get the last laugh after a customer refused to tip him. In a TikTok video, Dean Redmond shared how he was tasked with serving a large party of people. However, ...