Since 86% of customers are willing to pay more for a better customer experience, your primary responsibility as a customer service representative is to provide excellent customer support, ensuring ...

Small-business owners get plenty of wake-up calls. They come with the territory. One of the most jarring can come in the form of a question from a customer or supplier who observes that all businesses ...

Your customer service department is responsible for maintaining customer satisfaction, helping to retain customers and assisting in generating repeat revenue for the company. Customer service training ...

Customer service is a vital part of any business. Logically, most business owners, managers and employees know this. However, I've noticed poor customer service is one of the biggest reasons companies ...

We asked industry leaders what the skills and traits are that they look for most when evaluating new customer experience hires. Editor’s note: This article was updated to reflect new data and ...

ARLINGTON, VA / ACCESSWIRE / August 18, 2019 / Rick Rahim says one of the greatest challenges businesses often encounter is delivering an outstanding customer experience. Rick further added, ...

For professionals looking to advance into high-paying roles, showcasing customer service skills on a resume is essential. In competitive fields, the ability to communicate effectively, resolve ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. This article is more than 9 years old. I was recently teaching a ...

Employees in England's labor pool with good customer skills are a rare breed across a broad reach of industries, according to the new "National Employers Skills Survey 2005: Main Report." The survey, ...

Poor customer handling skills – When to walk or drive away Your email has been sent There was recently a blog post about noticing good customer handling skills, and it struck me as particularly ...

It's time to open them up as more strategic advocates for business transformation. The business recognizes that this is needed. It's a matter of adapting the corporate culture, and finding or ...