Edinburgh airport, where workers are increasingly being subjected to abuse from passengers, per a spokesperson.Jeff J Mitchell/Getty Images Edinburgh airport says it cut its customer support line over ...

Budget airline Frontier has discontinued its customer service helpline as it goes all in on digital. Customers who need to contact the airline for changes to their flight will no longer be able to ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There are two reasons your customer service is unforgettable ...

Forbes contributors publish independent expert analyses and insights. Rachel Wells is a writer who covers leadership, AI, and upskilling. Within the last five years, Google searches for "remote ...

Mobile applications and games are known for their unprecedented customer growth and scale, unlike anything seen in traditional retail or Web commerce. Tiny unknown apps can suddenly go viral and, ...

What's the fate for customer service and support agents, particularly? One analyst firm says, "Yes, generative AI will replace customer support agents." Gartner released a prediction this week that ...

Budget airline Frontier has scrapped its customer service helpline, forcing travelers to communicate with the firm online. It means customers will no longer be able to call the airline for help and ...

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