A patient experience approach by the Mayo Clinic in Rochester, Minnesota may represent a new front in healthcare customer service, according to Forbes. The clinic's approach, "destination medicine," ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

If your customer service approach is to treat each customer like a commodity, you'll quickly turn your business into a commodity: easily forgotten, easily replaced. Take a listen to this customer as ...

Building an effective customer experience practice is clearly important. But doing so requires a holistic approach. Forrester analyst Maxie Schmidt recently noted that for certain industries, ...

As business leaders grapple with the short- and long-term impacts of COVID-19, the potential risk to employees and customers from face-to-face interactions remains a vexing issue. Companies need to ...

In recent years, we've heard quite a bit about digital transformation, a term that means different things to different people. It's often used to describe the transformation from brick-and-mortar to ...

Marketing may be in charge of social media for a company, but customer service teams are the kings of customer engagement, according to the following Sentiment infographic. So, how do marketing teams ...

Building an effective customer service program starts with the attitudes of your customer service representatives. Customers are more likely to respond in a positive way when your customer service ...

Balancing a diverse product profile and increasingly global consumer base brings new and more complex service challenges. The increasing number of consumer touchpoints, and instant, always-on ...

Whether from regulatory changes or customer expectations, it seems that healthcare organizations face new pressures every day. To satisfy customers and remain competitive, your organization must be ...

Customer service approaches are becoming worse by the day—and it’s not just because so many companies are farming out theirs to foreign countries so people who speak English as a second language are ...

Michelle Hataway is using the same Jefferson City charm she picked up from years of working at her family's local retail business to energetically promote economic development statewide. Regular ...