Customer data platforms (CDPs), which historically acted as storage and cleanup tools, are turning into something more ...

Tech outlet Wired is at the center of a potential data breach after a lone hacker claimed to have breached Condé Nast and is ...

Major Marquis fintech breach exposes 400,000-plus Americans' data through unpatched SonicWall vulnerability, with Texas ...

Coupang will spend $1.1 billion to compensate millions of users after a major data breach, aiming to rebuild trust following ...

Nissan Motor Co. has confirmed that the personal information of around 21,000 customers was exposed following a cybersecurity ...

Have I been Pwned lists a data breach for Wired, comprising sensitive data of 2.3 million users. Mutually, further millions ...

South Korean e-commerce giant Coupang has confirmed that it will compensate customers affected by a recent user data breach, ...

Once a promising but mostly supportive tool, artificial intelligence now stands at the center of how businesses manage and interpret customer data. Its capabilities are reshaping industries, enabling ...

Walmart gave Snopes a possible explanation for a customer being sent an email about a product he purchased with cash.

Forbes contributors publish independent expert analyses and insights. Gary Drenik is a writer covering AI, analytics and innovation. For centuries, banks have relied on relationships and legacy ...

The customer complaints received by the Consumer Financial Protection Bureau are not just a list of grievances. They are a vital source of information for banks and financial services firms, and must ...