To effectively track customer retention and ensure growth, customer experience (CX) leaders must have a clear view of customer retention as a basic statistic, as well as lifetime value (LTV). By ...

Understanding and anticipating customer needs is more crucial today than ever. Predictive analytics has emerged as a game-changer in the quest for exceptional customer experiences (CX), enabling ...

CMSWire Contributor of the Year Brian Riback challenges CX and marketing leaders to stop hiding behind metrics and start ...

RESTON, Va.--(BUSINESS WIRE)--Clarabridge, a global leader in Customer Experience Management (CEM) for some of the world’s top brands, announced today that the Clarabridge CX Analytics solution now ...

RESTON, Va.--(BUSINESS WIRE)--Clarabridge, a leading provider of AI-powered text and speech analytics for the world’s top brands and a member of Oracle PartnerNetwork (OPN), today announced that ...

AI-driven analytics is transforming customer experience (CX) from a cost center into a strategic investment. While consumers have concerns, industry leaders increasingly see AI as essential for ...

Pointillist, a provider of customer journey analytics software, identified that quantifying the ROI [return on investment] of customer experience (CX) initiatives is the top CX challenge for the ...

I find it quite shocking—companies have so much data, yet many of them are not taking advantage of the rich insights that their data generates. For example, a bank looking at improving its ...

Forbes contributors publish independent expert analyses and insights. I help executives track and innovate against business disruptions. These novel times are, to use an overused but appropriate ...

Clarabridge, a provider of AI-powered text and speech analytics and a member of Oracle PartnerNetwork (OPN), has announced that Clarabridge Customer Experience Analytics is now available on Oracle ...